Terms & Conditions
a) The "Company" means Top Dog Pet Boutique
b) The "Customer" means the person, firm or company buying goods from the Company to whom the goods are to be invoiced (unless the context otherwise requires) and any person to whom or for the benefit of whom the goods may be delivered.
c) The "Goods" means the goods described on our invoice.
a) UK orders with a value of less than £20 (excluding VAT, net discounts) will attract a £1.95 delivery charge. UK orders with a value of less than £40 (excluding VAT, net discounts) will attract a £2.95 delivery charge. UK orders with a value of less than £60 (excluding VAT, net discounts) will attract a £4.95 delivery charge. UK orders over £60 are FREE.
b) The minimum order value for international orders is £150 or £400 excluding tax, net of discounts and freight.
c) All orders to be sent to the address below.
d) The specification of products in the accompanying trade price list as VAT exempt is indicative only and does not constitute a warranty representation or other legally binding commitment by Top Dog Pet Boutique that the customer is eligible to purchase supplies at zero rate and that the goods are supplied for domestic and personal use of the customer. It is for the customer to obtain appropriate VAT exemption documentation to this effect.
Any estimate or quotation shall comprise an invitation to treat and will remain open for a period of 6 weeks provided that the Company has not previously withdrawn it.
Every effort is made to ensure our catalogue descriptions and illustrations are clear and accurate. All colours and sizes are approximate. The reproduction of colours is as accurate as photographic and printing processes allow. Due to our policy of continual improvement some products may vary from those described. The company reserves the right to amend the specification, construction and/or design without prior notice.
a) All prices quoted are exclusive of Value Added Tax.
b) The Company reserves the right, to vary the price of the Goods to take account of any increases in the cost of raw materials, manufacture, packing, transport or wages or otherwise stated.
c) Prices charged will be those effective at the date of receipt of Customer Order.
d) All prices quoted are for international orders are Ex Works (Cardiff, UK).
e) Prices quoted supersede all previous prices unless otherwise stated.
a) Unless the company otherwise agrees, settlement is due to the address below. Payment may be made in advance against a pro-forma invoice for Non Credit Account Customers, please contact Customer Services.
b) Customers requiring a Credit Account are required to complete and sign a Credit Account Application form. Available from Top Dog Pet Boutique, Customer Services.
c) The Company reserves the right to charge interest on all overdue payments and outstanding balances at the rate of 3% per month.
d) The Customer shall not be entitled to withhold payment either wholly or in part once the same has become due except where expressly agreed with the Company.
7. Delivery / Availability for Collection
a) All prices quoted for international orders are Ex Works, Top Dog Pet Boutique, 113 Heol Llanishen Fach
Cardiff, South Glamorgan, CF14 6RE
b) The goods will be addressed/delivered to the delivery point stated on the purchase order.
c) Stated availability times are no more than an estimate on the part of the Company and shall not be binding upon the Company, which shall not be liable for any costs or damage caused by reason of any delay in the availability of the goods for delivery /collection.
d) UK orders received before 14:00 Monday to Friday will only be dispatched the same day for UK customers with credit accounts that do not have overdue payments. This is subject to products being in stock and does not apply to supplier delivered, made to order or non-stock items. The Company does not accept any liability for product/s not dispatched on the same day nor does it give any guarantee regarding the actual delivery time or date. For clarification please check the status of the product at time of order.
e) The Company reserves the right to make the goods available for delivery/ collection by installments and to tender a separate invoice in respect of each installment.
f) The company requires official documentary evidence (for each shipment) where goods have been exported from the UK, in the form of a Certificate of Shipment, Air Waybill, Bill of Landing, CMR, CIM etc.
g) Oversize items are subject to additional delivery and handling charges, regardless of the value of the order.
h) Unless otherwise stated on the catalogue page, carriage on all orders for Channel Islands, Isle of Wight, Northern Ireland, Isle of Man and Scottish Islands will be charged at the above standard terms plus £10 per carton.
i) Please note that Made to Order and Non-stock products signified by a are delivered direct from our manufacturers and will be dispatched and invoiced separately. Delivery times for these items may vary from our standard terms. These items are non-returnable. For clarification please check the status of the product at time of order.
j) Oversize, Made to Order and Non-stock products are delivered to a ground floor location and are not installed in-situ, should additional delivery services be required they must be specified at time of order and may be subject to additional costs.
a) No notice of cancellation of an Order shall be valid unless given in writing and agreed to by an authorised representative of the Company.
b) If written notice of cancellation is received by the Company, the Company reserves the right to levy a cancellation charge up to 50% of the amount of the Order.
c) If the Contract provides for delivery by installments, each installment shall be deemed to be the subject of a separate contract and non-delivery or delay in the delivery of any installment shall not entitle the Customer to repudiate the contract as regards the balance.
9. Passing of Title
The legal title to the Goods shall not pass to the Customer until all sums due or payable by the Customer to the Company whether in respect of the Goods or otherwise shall have been received by the Company.
10. Passing of Risk
The risk in the Goods shall pass to the Customer when the Goods are tendered for delivery at the delivery point specified in the Order. In the event that the Goods are collected by the Customer from the Customers works the risk of the Goods shall pass to the Customer when they are loaded onto the vehicle of the Customer or of his carrier or other agent.
Unless otherwise stated, a 12 month guarantee applies to all products with the exception of disposable and limited life products. The Company warrants that the Goods shall at the time of delivery correspond to the specifications published by the Company when used for purposes for which goods of that type are ordinarily used. In the absence of any such published specifications applicable to the Goods, the Company warrants that the Goods shall at the time of delivery be of merchantable quality. If any Goods do not conform to that warranty the Company will at its option:
i) Replace the Goods found not to conform to the warranty;
ii) Bring the Goods into conformity with the published specifications of the Company or (as the case may be) merchantable quality.
iii) Take back the Goods found not to conform to the warranty and refund the appropriate part of the purchase price. Please contact Customer Services. Goods will only be collected from the original delivery address. This does not affect your statutory rights.
12. Force Majeure
The Company shall not be liable for any loss or damage caused by circumstances beyond the Company's control including but not limited to an Act of God, war, civil disturbance, governmental restrictions, import or export regulations, industrial disputes and difficulties in obtaining labour or materials. Should any such event occur the Company might cancel or suspend this contract without incurring any liability for any loss or damage caused.
13. Notice of Damage, Non-Delivery or Wrong Delivery
a) The Company gives no guarantee of the exact quantity of goods delivered and in the event that quantity of Goods delivered does not correspond with the quantity stated on the Order the Customer shall only be liable to pay for the quantity delivered.
b) If, upon receipt, the goods appear damaged, incomplete or incorrect please indicate on the carriers documentation and notify our Customer Services Department of the situation no later than 5 days after delivery. If in doubt please sign the carriers documentation "Unexamined". Should an expected consignment not arrive, please notify our Customer Services Department within 21 days from date of invoice, failing which the company shall be under no liability for non-delivery. Made to Order and Non-stock products should be immediately inspected on arrival and any damage reported to customer services the same day.
c) Any surplus goods delivered shall remain the property of the Company and the Customer shall take all reasonable precautions for the safe custody and protection of such surplus goods until the time of their removal by the Company.
d) Under no circumstances shall any goods be returned to the company without its prior consent, otherwise liability is not accepted. The Company will issue a Goods Returns Number and this must be clearly marked on the exterior of every package returned. Returned Goods must be suitably packaged, for transportation by carrier. Goods received without suitable packaging will not be credited. Where the Company has made the error, full credit will only be given on returned goods that are fit for sale.
e) The Company is under no obligation to accept goods for return due to customer ordering errors, surplus stock etc. but where it agrees to do so a 15% handling charge will apply, the customer will arrange carriage and pay all freight charges. The company will issue a Goods Returns number which must be clearly marked on the exterior of each package returned.
f) Refused Collections / Deliveries - We reserve the right to make a 15% handling charge on all consignments tendered for collection / delivery, which are refused without justification.
g) Only unused and complete goods may be returned, they must be undamaged current lines in their original packaging, displayed in our most recent catalogue and less than 14 days old. Goods not conforming to these criteria will not be accepted for credit.
h) Made to Order and Non-stock products signified by a are non-returnable.
14. Disputes and Set-Off
Any liability of the Company under the contract shall be subject to and conditional upon the due performance and observance by the Customer of all its obligations under these conditions and subject to these conditions the Customer shall not be entitled to withhold or delay payment or exercise any right or set-off whatsoever and howsoever arising or arisen which might otherwise be available to it.
All copyrights shall remain the property of the Company alone unless otherwise expressly agreed in writing with the Customer.
16. Patent Rights
The Customer warrants that any instructions furnished or given by the Customer shall not be such as will cause the Company to infringe any letters patent or trade mark or other intellectual property right in execution of the Customers order and shall indemnify the Company against all actions, processing, costs, claims and such demands arising there from to the extent that such instructions lead to such infringements.
17. Government Charges
The Customer will reimburse the Company for any increase in tax or Governmental charge, or for any new tax or Governmental charge hereafter becoming effective which the Company may be required to pay to any Government upon the sale, production, or transportation of the Goods and which has the effect of increasing the cost of the Goods sold hereunder.
This contract is personal to the Customer and may only be assigned by it with the prior written consent of the Company.
19. Bankruptcy / Liquidation
If the Customer being an individual (or, when the customer is a firm, any partner in that firm) shall at any time become bankrupt, or having a receiving order made against them or shall make any composition or arrangement with or for the benefit of the creditors or if the Customer, being a company, an order for winding up is made or a resolution for winding up is passed or if a receiver or manager is appointed on behalf of a creditor or otherwise, the Company shall have the right to stop Goods in Transit, to suspend further deliveries and to determine any subsisting contract with the Customer and (in any case where title to the Goods has passed to the Customer but payment is due and has not been made) the Company shall have a lien over the Goods and right of resale provided that any such action shall be without prejudice to any right or claim the Company may have against the Customer.
20. Customer Care
In our quest for continual improvement, we may from time to time monitor and record customer communications. This is for internal training purposes only and the confidentiality of our Customers and their transactions will be fully protected at all times.
21. Company Details
Top Dog Pet Boutique
113 Heol Llanishen Fach
Telephone 029 2062 3375